Refund & Cancellation Policy
Last updated: August 27, 2026
This policy explains how refunds and cancellations are handled for projects booked with Reda Studios LLC. It applies alongside our Terms & Conditions.
1. Before Work Begins
If you cancel a project before we have started any scripting, editing, or production work, you are entitled to a full refund of any deposit paid.
2. After Work Has Started
Once scripting, editing, or production work has begun, refunds are handled based on the stage of completion:
| Project stage | Refund of upfront deposit |
|---|---|
| Before any work has started | 100% |
| Scripting / planning underway, no cut delivered yet | 50% |
| First draft/cut already delivered | Non-refundable — remaining balance is not due if you cancel here, but the deposit is retained to cover work completed |
The final 50% balance (due on delivery) is only ever charged once the final asset has been delivered, so it is never at risk of needing a refund — cancellation before delivery simply means that balance is not invoiced.
3. Revisions, Not Refunds
If you're unhappy with a delivered draft but the project is still within its agreed scope, our first step is always a revision, not a refund. Revision rounds included in your project are outlined at the start of the engagement — see our Terms & Conditions for details.
4. Non-Refundable Circumstances
- The final video has already been delivered and approved by the Client.
- Delays are caused by the Client not providing requested materials, footage, or feedback in a timely manner.
- The Client requests a change of creative direction after work has already been produced to the originally agreed brief (this is treated as a new project, not a refund case).
5. How to Request a Refund or Cancellation
Email redastudiosllc@gmail.com with your project details and the reason for your request. We aim to respond within 24 hours on business days, and approved refunds are processed within 5–10 business days to your original payment method.
6. Bulk / Retainer Bookings
For multi-video bookings paid upfront with a bulk discount, cancelling before any videos in the batch have started production entitles you to a full refund of the unstarted videos. Videos already delivered or in progress are handled per the stages outlined in Section 2.
7. Contact
Questions about this policy can be sent to redastudiosllc@gmail.com.
Reda Studios LLC · 5830 E 2nd St, Ste 7000 #22390, Casper, WY 82609, United States